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ID #1289

I cannot login. What do I do?

Having trouble logging into your 7Search account?  Try these handy solutions to gain access today.

Solution #1:  Make sure you are logging into the correct program. 

  • Are you a Publisher/Partner?  Login to your partner account by visiting the Publisher login page located at . A password reminder link is available here as well.  Please bookmark this page for easy future access.


Solution #2: Try logging in using a different browser (Chrome, Firefox, IE, etc.).  In many cases, browser add-ons (especially Ad Blockers) may interfere with your ability to access your 7Search account by distorting captcha codes or other required fields; this solves this problem the majority (90%) of the time.

To disable/modify add-ons for the major browsers, please follow these suggestions:

Internet Explorer

  1. Open Internet Explorer by clicking the Internet Explorer icon on the taskbar.
  2. Click the Tools button, and then click Manage add-ons.
  3. Under Show, click all add-ons, and then select the add-on you want to turn off.
  4. Click Disable, and then click Close.

Learn more about managing IE add-ons here.


  1. Click the menu button  and choose Add-ons. The Add-ons Manager tab will open.
  2. In the Add-ons Manager tab, select the Extensions or Appearance panel.
  3. Select the add-on you wish to disable.
  4. Click its Disable button.
  5. Click Restart now if it pops up. Your tabs will be saved and restored after the restart.

Learn more about managing Firefox extensions/plugins here.

Google Chrome

  1. On your browser, click menu .
  2. Select More tools > Extensions.
  3. To turn off an extension, uncheck the Enabled box. Check the box to turn it on.

Learn more about modifying Chrome extensions here.


Solution #3 – Make sure is not being blocked by your computer.

  • If using any adware removal programs (e.g. Spybot Search & Destroy), please make sure they did not add [] to the Restricted Sites list. (Learn how to remove all sites from the Restricted Zone)
  • Browser cookies must be enabled and not blocked by any personal firewall.
  • Make sure that [] is not listed in the "Restricted Sites" under Internet Options->Security tab of Internet Explorer and not in the "Cookies Exception" list in FireFox.
  • In Internet Explorer: Add [] to the "Trusted sites" zone under Tools->Internet Options->Security->Trusted sites->[click Sites]->[type]->[click Add]
  • In FireFox: Add [] to the "Allowed Cookie Exceptions" list under Tools->Options->Privacy->Security- >Exceptions->[type]->[click Allow]


Tags: access account, cannot access, cannot sign in, login issue. I cannot login, signin

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Last update: 2015-07-13 17:47
Author: 7Search Client Support
Revision: 1.15

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